Polityka zwrotów

Refund Policy

Effective: 19 October 2026

This is an English translation of the Hungarian „Visszatérítési szabályzat”. In case of any discrepancy, the Hungarian version prevails.

This policy applies to Dragon Coins purchased on the endoria.global website and to digital content obtainable in the Item Shop. The provider's details and how a purchase works are set out in the Terms of Service.

1. Right of withdrawal

1.1 As a consumer, under Hungarian Government Decree 45/2014 (II. 26.) you may withdraw from the purchase without giving reasons within 14 days of the purchase.

1.2 Dragon Coins are credited immediately after payment. If, before the purchase, you expressly consented to immediate performance and acknowledged that you thereby lose your right of withdrawal, your right of withdrawal ends when the coins are credited (Article 29(1)(m) of the Decree). We confirm your consent in the purchase confirmation e-mail.

1.3 If you still have the right of withdrawal, notify us of your decision to withdraw within the deadline with a clear statement, by e-mail to [email protected] or by post to our registered office. You may also use the model form below.

1.4 In the case of withdrawal we refund the full amount paid within 14 days of learning of the withdrawal, using the same payment method you used. The refund is free of charge. On withdrawal, the Dragon Coins credited for the purchase and any content obtained with them are removed from your account.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Muszil Ágnes, sole trader, Kossuth Lajos utca 1., 8991 Búcsúszentlászló, Hungary, [email protected]

I hereby give notice that I withdraw from my contract for the purchase of the following digital content:
Order ID:
Date of purchase:
Username:
Name of consumer:
Address of consumer:
Date:

2. When a refund is due beyond the right of withdrawal

• The Dragon Coins you paid for were not credited, and we cannot make up for it.
• The same purchase was charged to your payment method more than once.
• Through our fault, the purchased content cannot be used or does not match its description (non-conforming performance), and we cannot remedy this by crediting or repair.

In these cases you are in any event entitled to your statutory rights under the Hungarian Civil Code and the legislation on contracts for the supply of digital content. This policy does not limit those rights.

3. When no refund is due

• If your right of withdrawal has ended under section 1.2 and the content was credited correctly.
• If you have already used the Dragon Coins or the content obtained with them.
• If your account was restricted or banned for breaching the Terms of Service or the game rules.
• If you changed your mind after the purchase or chose the wrong package and no longer have the right of withdrawal.

4. How to request a refund

Write to [email protected] from the e-mail address linked to your account, or open a support ticket on our Discord server. Give your username, the order ID or the time of purchase, and describe the problem. We reply to requests on the merits within 30 days at the latest.

Approved refunds are paid through Stripe to the original payment method. Depending on your bank, the amount usually appears within 5–10 business days.

5. Chargebacks

Please contact us before initiating a chargeback with your bank: we can resolve most problems faster. In the case of a chargeback, we may freeze the Dragon Coins credited for the disputed purchase and the content obtained with them until the dispute is closed. If the chargeback proves justified, they are removed from your account.

6. Purchases by minors

Users under 18 may only make purchases with the consent of a parent or legal guardian. If you are aware of a purchase made without the legal guardian's consent, contact us at [email protected] and we will review it individually.

7. Complaints and remedies

If you disagree with the decision on your refund request, the remedies described in section 14 of the Terms of Service (conciliation board, consumer protection authority, court) are available to you.

8. Changes to this policy

We may amend this policy where necessary. We announce material changes on the website at least 15 days before they take effect; you will be asked to accept the amended policy when you sign in on the website, before you can make a purchase again. Changes do not affect purchases made before they take effect.